Returns & Refunds Policy

Returns & Refunds Policy

Returns & Refunds Policy: Hassle-Free Shopping Experience

At PraniSampad Dot Com, we want you to have a pleasant and satisfying shopping experience. We understand that sometimes returns or refunds may be necessary, and we aim to make the process as simple and convenient as possible.

Please read our Returns & Refunds Policy to understand the guidelines and procedures for returning or seeking a refund for a purchased product.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  1. The product must be unused, undamaged, and in its original packaging.
  2. The return request must be initiated within a specified timeframe, usually within 7 or 14 days of receiving the product, as mentioned on the product page or in the policy.
  3. Certain products, such as personal care items, perishables, or items explicitly marked as non-returnable, may not be eligible for returns due to hygiene or safety reasons. Please refer to the specific product page for detailed information.

Initiation of Return Request

To initiate a return, please follow these steps:

  1. Log in to your Healthway.com.bd account and navigate to the “My Orders” section.
  2. Select the order containing the product you wish to return and click on the “Return” or “Request Return” button.
  3. Provide the necessary details, including the reason for the return, and submit the return request.

Return Process and Shipping

Once your return request is approved, you will receive instructions on how to proceed with the return. Typically, you will be required to:

  • Package the product securely in its original packaging, including any accessories, manuals, or promotional items.
  • Affix the provided return shipping label, if applicable, or follow the instructions provided for shipping the product back to the designated return address.
  • Please note that return shipping costs may be borne by the customer unless the return is due to an error on our part, such as receiving a damaged or incorrect product.

Inspection and Refund Process: Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria mentioned in our policy. If the product is deemed eligible, we will proceed with the refund process.

The refund will typically be issued through the original payment method used during the purchase. The time it takes for the refund to reflect in your account may vary depending on the payment provider and their policies.

Refund Exceptions

In certain cases, refunds may not be applicable or may be subject to specific conditions:

If the returned product is found to be used, damaged, or missing parts, a partial refund may be issued, or the return may be rejected.

If the return request is not initiated within the specified timeframe or fails to meet the return eligibility criteria, the return may be rejected.

In cases of non-returnable items or products with specific return conditions mentioned on the product page, refunds may not be applicable. Please refer to the product page or contact our customer support team for more information.

Customer Support

Our dedicated customer support team is here to assist you throughout the returns and refunds process. If you have any questions, or concerns, or need assistance with your return, please reach out to our support team via the provided contact information.

Please note that this Returns & Refunds Policy is subject to change, and we recommend reviewing it periodically for any updates. At Healthway.com.bd, we strive to provide a transparent and fair returns and refund process to ensure your satisfaction with your purchases.

We appreciate your trust in us and look forward to serving you with the utmost care and professionalism.